Citizen's Charter (Q.41-60)
Q.41.
What is time limit prescribed for settlement of complait where no
investigation is required?
Ans.
(a) 20 days (b) 30 days
(c) 60 days*
(d) 90 days
Q.42
What is time limit prescribed for settlement of complait where an
investigation is required?
Ans.
(a) 20 days (b) 30 days
(c) 60 days (d) 90 days*
Q.43.
A customer should lodge his complaint within ........ days of the
transaction/availing of a service.
Ans.
(a) 20 days (b) 30 days
(c) 60 days* (d)
90 days
Q.44.
What is the Web address of India Post at which an online complaint
may be lodged by the customer?
Ans.
(a) www.indiapost.gov.in/ccc (b)
www.pgportal,gov.in
(c) Both * (d) None of these
Q.45. Select an "Incorrect" answer from the following--
1. A complaint may be lodged by the customer
at any Post Office in
India.
India.
2. Complaints relating to V.P. article may be
lodged at any Post Office
including office of
booking.*
3. Indian Postal Network is the largest in
the world.
4. The employee of INdia Post are proud of to
be its main strength
and serve its customers with a human touch.
and serve its customers with a human touch.
Ans. (a) 1 (b)
2*
(c) 3 (d) 4
Q.46. Who is the Nodal Officer for handling of grievances at Directorate level?
Ans. (a) DDG(PG)* (b) ADG(PG) (c) DDG(HR) (d) DG(Post)
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