Citizen's Charter (Q.21-40)
Q.21. What is the time standard for payment of Money Orders booked for rest of
India except local and between Metro Cities?
Ans. (a) 1-2 day (b) 2-4 days (c) 4-6 days* (d) 6-7 days
Q.22. What is the time frame in which SB Account should be transferred when request
is for trasfer of account within the same Head Post Office?
Ans. (a) 1 day* (b) 2 days (c) 3 days (d) 5 days
Q.23. What is the time frame in which SB Account should be transferred when request
is for transfer of account in Post Office under different Head Post Office ?
Ans. (a) 3 days (b) 5 days (c) 7 days* (d) 10 days
Q.24. What is the time frame in which SB Account should be transferred when request
is made at the transferee Post Office?
Ans. (a) 5 days (b) 7 days (c) 10 days (d) 20 days*
Q.25. What is the time prescribed for for settlement of deceased claim from the time
of receipt of completed document?
Ans. (a) 3 days (b) 5 days (c) 7 days* (d) 10 days
Q.26. What is the time prescribed norm for issue of Duplicate Passbook in Post Office
other than Head Post Office?
Ans. (a) 3 days (b) 5 days (c) 7 days* (d) 10 days
Q.27. What is the time prescribed in Citizen's Charter for interest postig in Passbook?
Ans. (a) 3 days (b) 5 days (c) 7 days* (d) 10 days
Q.28. What is service standard prescribed for discharge of Savings Certificate at the
Post Office other than office of issue?
Ans. (a) 5 days (b) 10 days (c) 15 days (d) 20 days*
Q.29. What is the time prescribed for transfer of Savings Certificate from one office
to another one?
Ans. (a) 15 days (b) 20 days (c) 30 days* (d) 45 days
Q.30. What is the time prescribed for issue of duplicate certificates when application
is received at the office of issue alogwith all required documents?
Ans. (a) 15 days (b) 20 days (c) 30 days* (d) 45 days
Q.31. What is the time prescribed for issue of PLIand RPLI Acceptance letter and
Policy Bond?
Ans. (a) 15 days* (b) 20 days (c) 30 days (d) 45 days
Q.32. What is the perid prescribed in which the case of maturity of PLI/RPLI policy
settled?
Ans. (a) 15 days (b) 20 days (c) 30 days* (d) 45 days
Q.33. What is the time prescribed for settlement of of claims on death of PLI/RPLI
policy holder with or without nomination?
Ans. (a) 15 days (b) 20 days (c) 30 days* (d) 45 days
Q.34. What is the time prescribed for settlemet of claims on death of PLI/RPLI policy
holder where an ivestigation is involved?
Ans. (a) 30 days (b) 60 days (c) 75 days (d) 90 days*
Q.35. What is the time prescribed for transfer of PLI/RPLI policy from one Circle
to another Circle from the date of receipt of request?
Ans. (a) 10 days* (b) 20 days (c) 30 days (d) 60 days
Q.36. What is the period in which a case of Paid Up policy of PLI/RPLI should be settled?
Ans. (a) 15 days (b) 20 days (c) 30 days* (d) 45 days
Q.37. What is the period in which a case of Revival and Coversion of PLI/RPLI policy
should be settled?
Ans. (a) 15 days* (b) 20 days (c) 30 days* (d) 45 days
is received at the office of issue alogwith all required documents?
Ans. (a) 15 days (b) 20 days (c) 30 days* (d) 45 days
Q.31. What is the time prescribed for issue of PLIand RPLI Acceptance letter and
Policy Bond?
Ans. (a) 15 days* (b) 20 days (c) 30 days (d) 45 days
Q.32. What is the perid prescribed in which the case of maturity of PLI/RPLI policy
settled?
Ans. (a) 15 days (b) 20 days (c) 30 days* (d) 45 days
Q.33. What is the time prescribed for settlement of of claims on death of PLI/RPLI
policy holder with or without nomination?
Ans. (a) 15 days (b) 20 days (c) 30 days* (d) 45 days
Q.34. What is the time prescribed for settlemet of claims on death of PLI/RPLI policy
holder where an ivestigation is involved?
Ans. (a) 30 days (b) 60 days (c) 75 days (d) 90 days*
Q.35. What is the time prescribed for transfer of PLI/RPLI policy from one Circle
to another Circle from the date of receipt of request?
Ans. (a) 10 days* (b) 20 days (c) 30 days (d) 60 days
Q.36. What is the period in which a case of Paid Up policy of PLI/RPLI should be settled?
Ans. (a) 15 days (b) 20 days (c) 30 days* (d) 45 days
Q.37. What is the period in which a case of Revival and Coversion of PLI/RPLI policy
should be settled?
Ans. (a) 15 days* (b) 20 days (c) 30 days* (d) 45 days
Q.38. What is the period prescribed for settlement of request for loan against PLI/RPLI
policy/Change of address/ change of nomination/ assignement of policy/ issue of
duplicate policy should be completed.
Ans. (a) 10 days* (b) 20 days (c) 30 days (d) 60 days
Q.39. What is the time prescribed for issue of acknowledgement of complaint is case of
web registration?
Ans. (a) 1 day* (b) 2 days (c) 3 days (d) 4 days
Q.40. What is the time prescribed for issue of acknowledgement of complaint received
through post office?
Ans. (a) 3 days (b) 5 days (c) 7 days* (d) 10 days
policy/Change of address/ change of nomination/ assignement of policy/ issue of
duplicate policy should be completed.
Ans. (a) 10 days* (b) 20 days (c) 30 days (d) 60 days
Q.39. What is the time prescribed for issue of acknowledgement of complaint is case of
web registration?
Ans. (a) 1 day* (b) 2 days (c) 3 days (d) 4 days
Q.40. What is the time prescribed for issue of acknowledgement of complaint received
through post office?
Ans. (a) 3 days (b) 5 days (c) 7 days* (d) 10 days
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