CITIZEN'S CHARTER(Q.1-20)
Q.1. On what date, we celebrate "World Consumer Right Day"?
Ans. (a) 15 March* (b) 15 August (c) 02 October (d) 14 November
Q.2. Normally the minimum distance between two letter boxes is kept at
......... in urban area.
Ans. (a) 0.5 Km* (b) 1.0 Km (c) 2.0 Km (d) None of these
Q.3. There are more than ............. letter boxes in India.
Ans. (a) 3,00,000 (b) 4,00,000 (c) 6,00,000* (d) None of these
Q.4. Normally the minimum distance between two letter boxes is kept at ..........
in rural area.
Ans. (a) 0.5 Km (b) 1.0 Km* (c) 2.0 Km (d) None of these
Q.5. What is the delivery Standard for mails and parcels for delivery between Inter
Metro City, within town/city/districts?
Ans. (a) 1 day (b) 2 days* (c) 3 days (d) None of these
Q.6. What is the delivery Standard for mails and parcels for delivery between Inter
State Capitals, within state?
Ans. (a) 1 day (b) 2 days (c) 3 days* (d) None of these
Q.7. What is the Delivery Standard for Inter state mails and parcels?
Ans. (a) 1-2 day (b) 2-3 days (c) 3-5 days* (d) None of these
Q.8. There are ............ Customer care centres in Department of Posts are functioning
in India.
Ans. (a) 1000 (b) 1116* (c) 1215 (d) 1325
Q.9. The time frame for settlement of complaints is ............... from the date of receipt
of complaint.
Ans. (a) One month (b) Two months* (c) Three months (d) None of these
Q.10. What is the time normfor counter service including SB deposit, withdrawal and
updation of passbook?
Ans. (a) 2 Minutes (b) 3 Minutes (c) 5 Minutes* (d) 10 Minutes
Q.11. Mission of India Post----
Ans. (a) To sustain its position as largest postal network in the world touching the lives
of every in the country.
(b) To provide the mail, parcel, money transfer and retail services with speed and
reliability.
(c) To provide services to customers on value for money basis.
(d) All of these*
Q.12. What is the service standard for counter service - opening and closing of SB account,
Issue and discharge of Savings Certificates?
Ans. (a) 10 miutes (b) 15 miutes* (c) 20 minutes (d) 30 minutes
Q.13. What is the norm for delivery of letters, postcards, inland letter cards and speed
post articles deliverable in local and metro cities?
Ans. (a) 2 days* (b) 3 days (c) 4 days (d) 5 days
Q.14. What is the time norm for delivery letters, postcards, inland letter cards and speed
post articles deliverable in rest of India except local and metro cities?
Ans. (a) 2-3 days (b) 3-4 days (c) 4-6 days* (d) 7 days
Q.15. What is the time norm for delivery of registered letters/Insured, EPP, parcels,
Book Packets, Registered Newspapers etc. deliverable in local and between
Metro Cities?
Ans. (a) 2 days (b) 3 days* (c) 4 days (d) 5 days
Q.16. What is the time norm for delivery of registered letters/Insured, EPP, parcels,
Book Packets, Registered Newspapers etc. deliverable in rest of India except
local and between Metro Cities?
Ans. (a) 2-3 days (b) 3-4 days (c) 4-6 days (d) 5-7 days*
Q.17. The service stanndard for delivery of International EMS articles is .............. days
exclusive of time taken in customs examination.
Ans. (a) 4-10 days* (b) 3-5 days (c) 2-5 days (d) 5-12 days
Q.18. What is the time norm prescribed for booking of iMO?
Ans. (a) 5 minutes (b) 10 minutes (c) 15 minutes* (d) 20 minutes
Q.19. What is the time norm prescribed for payment of iMO?
Ans. (a) 5 minutes on same day (b) 10 minutes on same day
(c) 15 minutes on same day (d) 20 minutes on same day*
Ans. (a) 15 March* (b) 15 August (c) 02 October (d) 14 November
Q.2. Normally the minimum distance between two letter boxes is kept at
......... in urban area.
Ans. (a) 0.5 Km* (b) 1.0 Km (c) 2.0 Km (d) None of these
Q.3. There are more than ............. letter boxes in India.
Ans. (a) 3,00,000 (b) 4,00,000 (c) 6,00,000* (d) None of these
Q.4. Normally the minimum distance between two letter boxes is kept at ..........
in rural area.
Ans. (a) 0.5 Km (b) 1.0 Km* (c) 2.0 Km (d) None of these
Q.5. What is the delivery Standard for mails and parcels for delivery between Inter
Metro City, within town/city/districts?
Ans. (a) 1 day (b) 2 days* (c) 3 days (d) None of these
Q.6. What is the delivery Standard for mails and parcels for delivery between Inter
State Capitals, within state?
Ans. (a) 1 day (b) 2 days (c) 3 days* (d) None of these
Q.7. What is the Delivery Standard for Inter state mails and parcels?
Ans. (a) 1-2 day (b) 2-3 days (c) 3-5 days* (d) None of these
Q.8. There are ............ Customer care centres in Department of Posts are functioning
in India.
Ans. (a) 1000 (b) 1116* (c) 1215 (d) 1325
Q.9. The time frame for settlement of complaints is ............... from the date of receipt
of complaint.
Ans. (a) One month (b) Two months* (c) Three months (d) None of these
Q.10. What is the time normfor counter service including SB deposit, withdrawal and
updation of passbook?
Ans. (a) 2 Minutes (b) 3 Minutes (c) 5 Minutes* (d) 10 Minutes
Q.11. Mission of India Post----
Ans. (a) To sustain its position as largest postal network in the world touching the lives
of every in the country.
(b) To provide the mail, parcel, money transfer and retail services with speed and
reliability.
(c) To provide services to customers on value for money basis.
(d) All of these*
Q.12. What is the service standard for counter service - opening and closing of SB account,
Issue and discharge of Savings Certificates?
Ans. (a) 10 miutes (b) 15 miutes* (c) 20 minutes (d) 30 minutes
Q.13. What is the norm for delivery of letters, postcards, inland letter cards and speed
post articles deliverable in local and metro cities?
Ans. (a) 2 days* (b) 3 days (c) 4 days (d) 5 days
Q.14. What is the time norm for delivery letters, postcards, inland letter cards and speed
post articles deliverable in rest of India except local and metro cities?
Ans. (a) 2-3 days (b) 3-4 days (c) 4-6 days* (d) 7 days
Q.15. What is the time norm for delivery of registered letters/Insured, EPP, parcels,
Book Packets, Registered Newspapers etc. deliverable in local and between
Metro Cities?
Ans. (a) 2 days (b) 3 days* (c) 4 days (d) 5 days
Q.16. What is the time norm for delivery of registered letters/Insured, EPP, parcels,
Book Packets, Registered Newspapers etc. deliverable in rest of India except
local and between Metro Cities?
Ans. (a) 2-3 days (b) 3-4 days (c) 4-6 days (d) 5-7 days*
Q.17. The service stanndard for delivery of International EMS articles is .............. days
exclusive of time taken in customs examination.
Ans. (a) 4-10 days* (b) 3-5 days (c) 2-5 days (d) 5-12 days
Q.18. What is the time norm prescribed for booking of iMO?
Ans. (a) 5 minutes (b) 10 minutes (c) 15 minutes* (d) 20 minutes
Q.19. What is the time norm prescribed for payment of iMO?
Ans. (a) 5 minutes on same day (b) 10 minutes on same day
(c) 15 minutes on same day (d) 20 minutes on same day*
Q.20. What is the time standard for payment of Money Orders booked for local and
between Metro Cities?
between Metro Cities?
Ans. (a) 1 day (b) 2 days (c) 3 days* (d) 4 days
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