Public Grievance handling(Q.1-20)

Public Grievance Handling

Q.1.  ................. heads the Grievance Cell under over all control of Member (I&FS).
Ans. (a) DDG(PG&QA)*                                     (b) Director (PG&WS)   
        (c) ADG(PG)                                             (d) ADG(Pension)

Q.2. All complaints pending over ................... with Divisional office will be brought
        to the notice of  Circle office for seeking guidance for their sttlement.
Ans. (a) 15 days    (b) 1 month*             (c) 2 months                  (d) None of these

Q.3. All references in respect of inward complaints should be replied within .............
        from the time of their receipt with complete and correct information by the
        Postmaster concerned.
Ans. (a) 48 hrs*    (b) 72 hrs                   (c) A week                      (d) A fortnight  

Q.4. The following unit head is fully competent to dispose off a public complaint --
Ans. (a) Director, Mumbai GPO                          (b) Director, Kolkata GPO
         (c) Chief Postmasters/ Sr. Postmaster         (d) All of the above* 

Q.5. The prescribed Complaint Register in ........ categories will have to be maintained
         till such time, as 100% handling through the computerised system is not achieved.
Ans. (a) Eight         (b) Ten                  (c) Eleven*                     (d) Thirteen

Q.6. Complaint Register in Customer Care Centre must be reviewed once in every
        .............. by the heads of unit in Division.
Ans. (a) Week*       (b) Fortnight         (c) Month                     (d) None of these

Q.7. Normally complaints relating to unregistered articles pertain to ----
Ans. (a) Non-delivery/ delay in delivery                  (b) Wrong delivery
         (c) Loss of articles/Abstraction of contents    (d) All of the aboove*

Q.8. Complaint relating to VP and Outward Foreign articles, a fee of Rs. .............
        in form of postage stamps should be collected and the same should be affixed
        on the complaints.
Ans. (a)                                   (b)               (c)         (d)

Q.9. Complaint in respect of registered/insured articles should be lodged within ........
        from the date of booking, where a claim is preferred.
Ans. (a) One month   (b) Three months*       (c) Six months     (d) Twelve months

Q10. No compensation is payable since the complaint has been preferred within......
         in  case of loss or damage of registered/insured articles.
Ans. (a) One month   (b) Three months*         (c) Six months     (d) Twelve months

Q.11. An ex-gratia payment of Rs. ......../- is permissible in respect of loss of RL or
           its contents having intrinsic value.
Ans.  (a) 50                 (b) 100*                (c) 150                 (d) 200

Q.12. Complaint Register is maintained in Form No. ............ in Divisional Office.
Ans.  (a) CPT-17       (b) CPT-18           (c) CPT-21           (d) CPT-24

Q.13. If duplicate VPMO is not received within the ......... day(s), sanction for
          payment of the amount to the sender should be issued under intimation to
          the office of payment and its controlling office.
Ans.  (a) 10*              (b) 15                   (c) 20                   (d) 30

Q.14. what is the period within which complaint should be preferred in respect of
          delivery of unregistered articles like ILC/PC/Envelopes/Invitation Cards/
          Periodicals/Magazines?
Ans.  (a) One month (b) Three months (c) Six months*   (d) Twelve months

Q.15. What is the period within which complaints should be preferred in respect of
          registered/insured articles where claim for compensation has been made?
Ans.  (a) One month (b) Three months* (c) Six months   (d) Twelve months   
          

                                

            

Citizen's Charter (Q.41-60)

Citizen's Charter (Q.41-60)

Q.41. What is time limit prescribed for settlement of complait where no 

         investigation is required?

Ans.  (a) 20 days           (b) 30 days         (c) 60 days*        (d) 90 days

Q.42  What is time limit prescribed for settlement of complait where an 

           investigation is required?

Ans.  (a) 20 days           (b) 30 days         (c) 60 days         (d) 90 days*

Q.43.  A customer should lodge his complaint within ........ days of the 

           transaction/availing of a service.

Ans.  (a) 20 days           (b) 30 days         (c) 60 days*       (d) 90 days

Q.44.  What is the Web address of India Post at which an online complaint 

           may be lodged by the customer?

Ans.   (a) www.indiapost.gov.in/ccc         (b) www.pgportal,gov.in

          (c) Both *                                    (d) None of these

Q.45. Select an "Incorrect" answer from the following--  

         1. A complaint may be lodged by the customer at any Post Office in 
             India.

         2. Complaints relating to V.P. article may be lodged at any Post Office 

             including office of booking.*

         3. Indian Postal Network is the largest in the world.

         4. The employee of INdia Post are proud of to be its main strength 
             and serve its customers with a human touch. 

Ans.  (a) 1                   (b) 2*                (c) 3                    (d) 4 

Q.46. Who is the Nodal Officer for handling of grievances at Directorate level?

Ans. (a) DDG(PG)*     (b) ADG(PG)      (c) DDG(HR)       (d) DG(Post)   

       

Citizen's Charter (Q.21-40)

Citizen's Charter (Q.21-40)

Q.21. What is the time standard for payment of Money Orders booked for rest of 

          India except local and between Metro Cities?

Ans.  (a) 1-2 day            (b) 2-4 days             (c) 4-6 days*          (d) 6-7 days 

Q.22. What is the time frame in which SB Account should be transferred when request 

          is for trasfer of account within the same Head Post Office? 

Ans. (a) 1 day*              (b) 2 days                (c) 3 days                (d) 5 days   

Q.23. What is the time frame in which SB Account should be transferred when request 

          is for transfer of account in Post Office under different Head Post Office ? 

Ans. (a) 3 days              (b) 5 days                (c) 7 days*                (d) 10 days  

Q.24. What is the time frame in which SB Account should be transferred when request 

          is made at the transferee Post Office? 

Ans.  (a) 5 days              (b) 7 days                (c) 10 days                (d) 20 days*   

Q.25. What is the time prescribed for for settlement of deceased claim from the time 

          of receipt of completed document?

Ans.  (a) 3 days              (b) 5 days                (c) 7 days*                (d) 10 days  

Q.26. What is the time prescribed norm for issue of Duplicate Passbook in Post Office

          other than Head Post Office?

Ans. (a) 3 days              (b) 5 days                (c) 7 days*                (d) 10 days  

Q.27. What is the time prescribed in Citizen's Charter for interest postig in Passbook?

Ans.  (a) 3 days              (b) 5 days                (c) 7 days*                (d) 10 days  

Q.28. What is service standard prescribed for discharge of Savings Certificate at the 

          Post Office other than office of issue?

Ans.  (a) 5 days              (b) 10 days              (c) 15 days                (d) 20 days*   

Q.29. What is the time prescribed for transfer of Savings Certificate from one office 

          to another one? 

Ans.  (a) 15 days              (b) 20 days             (c) 30 days*             (d) 45 days  

Q.30. What is the time prescribed for issue of duplicate certificates when application
          is received at the office of issue alogwith all required documents?
Ans.  (a) 15 days              (b) 20 days             (c) 30 days*             (d) 45 days

Q.31. What is the time prescribed for issue of PLIand RPLI Acceptance letter and
          Policy Bond?
Ans.  (a) 15 days*              (b) 20 days             (c) 30 days             (d) 45 days

Q.32. What is the perid prescribed in which the case of maturity of PLI/RPLI policy
          settled?
Ans.  (a) 15 days              (b) 20 days             (c) 30 days*             (d) 45 days

Q.33. What is the time prescribed for settlement of of claims on death of PLI/RPLI
          policy holder with or without nomination?
Ans.  (a) 15 days              (b) 20 days             (c) 30 days*             (d) 45 days

Q.34. What is the time prescribed for settlemet of claims on death  of PLI/RPLI policy
          holder where an ivestigation is involved?
Ans.  (a) 30 days              (b) 60 days             (c) 75 days               (d) 90 days*

Q.35. What is the time prescribed for transfer of PLI/RPLI policy from one Circle
          to another Circle from the date of receipt of request?
Ans.  (a) 10 days*            (b) 20 days             (c) 30 days             (d) 60 days  

Q.36. What is the period in which a case of Paid Up policy of PLI/RPLI should be settled?
Ans.   (a) 15 days              (b) 20 days             (c) 30 days*             (d) 45 days

Q.37. What is the period in which a case of Revival and Coversion of PLI/RPLI policy
           should be settled?
Ans.   (a) 15 days*              (b) 20 days             (c) 30 days*             (d) 45 days  

Q.38. What is the period prescribed for settlement of request for loan against PLI/RPLI
          policy/Change of address/ change of nomination/ assignement of policy/ issue of
          duplicate policy should be completed.
Ans. (a) 10 days*                (b) 20 days              (c) 30 days             (d) 60 days

Q.39. What is the time prescribed for issue of acknowledgement of complaint is case of
          web registration?
Ans.  (a) 1 day*                    (b) 2 days               (c) 3 days                 (d) 4 days

Q.40. What is the time prescribed for issue of acknowledgement of complaint received
          through post office?
Ans.  (a) 3 days                    (b) 5 days                 (c) 7 days*               (d) 10 days                  

CCS(CCA) Rules, 1965 (Q.)

Financial Hand Book Vol.I (Q-81-100)

Financial Hand Book Vol.I (Q-81-100)

Q.81. The Register of Retrenchments should be maintained at a Disbursing Office
           in the form........:

Ans.   (a) ACG-60*                  (b) ACG-65                   (c) ACG-63            (d) ACG-67

Q.82. Cycle Advance is admissible to a Government servant whose Grade Pay does
           not exceed Rs......:

Ans.   (a) Rs. 1800/-                 (b) Rs.1900/-             (c) Rs. 2400            (d) Rs. 2800*

Q.83. Who is the competent authority to sanction Cycle Advance to Mail Guard?

Ans.   (a) Sub Record Officer                                            (b) Head Record Officer
           (c) Postmaster General                                         (d) Divisional Head*    

House Rent Allowance Rules(Q)

House Rent Allowance Rules(Q)

House Rent Allowance Rules(Q)

House Rent Allowance Rules(Q)

House Rent Allowance Rules(Q)

House Rent Allowance Rules(Q)

Joining Time Rules(Q)

Joining Time Rules(Q)

Joining Time Rules(Q)

Joining Time Rules(Q)

Joining Time Rules(Q)

Joining Time Rules(Q)

Joining Time Rules(Q)

Joining Time Rules(Q)

Joining Time Rules(Q.1-20)

Joining Time Rules(Q.1-20)

Q.1. Joining time admissible for temporary transfer under Rule-4(1) of Joining time Rules is-

Ans. (a) 12 days                  (b) 1 day                       (c) 10 days                 (d) Not admissible

   

Travelling Allowance Rules(Q)

Travelling Allowance Rules(Q)

Travelling Allowance Rules(Q)

Travelling Allowance Rules(Q)

Travelling Allowance Rules(Q)

Travelling Allowance Rules(Q)

Travelling Allowance Rules(Q)

Travelling Allowance Rules(Q)

Travelling Allowance Rules(Q.1-20)

Travelling Allowance Rules(Q.1-20)

Q.1. Conveyannce Allowance is granted if average running km on duty per month is more than-
Ans. (a) 300 km                 (b) 500 km                       (c) 200 km                 (d) 100 km

Q.2. When is the Government servant deemed to have relinquished the claim for TA-
Ans. (a) If the claim is not preferred within six months from the date it became due.
        (b) If the claim is not preferred within one month from the date it became due.
        (c) If the claim is not preferred within two years from the date it became due.
        (d) If the claim is not preferred within one year from the date it became due.

Q.3. How the grade of a Government servant in transit between two posts is reconed for TA claim?
Ans. (a) The Government servant ranks in higher grade of the two posts.
        (b) The Government servant ranks in lower of the two grades.
        (c) Eligibilty depends on the date of submission on TA claim.
        (d) None of these

Q.4.  Conveyance Allowance will not be admissible during.......................:
        (A) Joining time and leave  
        (B) Periods of temporary transfers
        (C) Period of more than 15 days at a time when the motor car is not maintained or is in repair or
              not used :
Ans. (a) (A) only              (b) (B) only                  (c) (C) only           (d) All of the above occasssions

Q.5. What is the eligibilty of transfer grant for a Government official if the transfer to a new station is
        less than 20 kms and transfer involves change of residence?
Ans. (a) No transfer grant is admissible          
       (b) Half of the Composite transfer grant is admissible
       (c) Full composite transfer grant is admissible
       (d) One third composite transfer grant is admissible

Q.6. How to regulate the claim of a retiredGovernment servant for advance of TA for journey after
       retirement/
Ans. (a) The advance of TA can be allowed.                
        (b) The advance of TA cannot be  allowed.
        (c) The advance to the extent of fifty percent of the cost of journey can be allowed.
        (d) Advance of of TA can be allowed only under special circumstances.

Q.7. How is the Daily Allowance regulated for continuous halt in tour station?
Ans. (a) Full Da is admissible for 180 days and no DA is admissible thereafter
        (b) Full DA is admissible for 90 days and half DA for the next 90 days and no Da thereafter
        (c) Full Da is admissible for 90 days and no DA thereafter
        (d) Full DA is admissible for 90 days and half DA for next 60 days and no DA thereafter

        
        

CCS (Pension) Rules (Q)

CCS (Pension) Rules (Q)